Last updated October 2026
This policy forms part of our Terms of Service. Quranmatch.com connects students with independent teachers; payments are processed by our payment provider (currently Stripe).
Free calls can be cancelled at any time. If a call did not take place, either side can mark it as “didn’t happen” from My Lessons, which releases it so a new one can be booked.
The student or the teacher can cancel from My Lessons at any time before the lesson starts. The student is refunded in full, automatically, to the original payment method. Timing depends on the card issuer and usually takes 5–10 business days. You can follow the status in My Lessons, and we email you when the refund has been issued.
The student is always refunded in full.
Lessons that have already started cannot be cancelled online. If a lesson did not take place or was not delivered as booked, contact support@quranmatch.com within 7 days of the lesson date. We review the case, including records of whether each party opened the video call, and may issue a refund.
Once both the student and the teacher confirm that a lesson took place, or 8 days pass with no action from either side, the lesson is considered completed and refund requests to Quranmatch.com for it are closed. This does not affect any rights you may have under applicable law or with your bank or card issuer.
Write to support@quranmatch.com.